Integrated Service Desk
With the increasing global expansion and the technology driven workforce for an organization need to enhance Employee experience and satisfaction while complying with standard practices, within the decreasing operational budgets. Exelligent Technologies ISD (Integrated Service Desk) providing solution provides seamless and consistent single point of contact for all infrastructure and applications Incidents, Changes, Problems and Service Requests.
What this means to our Clients
Why Exelligent Technologies Integrated Service Desk Solution
Single point of contact for all Application and Infrastructure related issues.
Integrated service desk operations are delivered through a combination of People, Process, Tools and Automation providing efficient and cost effective First Line support.
Certified teams at your service
Provide Level 1, Level 2 & level 3 support for Applications & infrastructure related issues.
Guided and governed by ITIL® standards
Remote Infrastructure Management
Infrastructure is the heart of any Business Organization. Organizations are extensively dependent on the IT infrastructure in the competitive business world. It becomes extremely important to ensure that organizations are equipped with technology experts who not only ensure the lights are on for the entire IT assets, but are also focused towards optimizing IT infrastructure and operations. Exelligent technologies Automated Remote Infrastructure Management Services provide a one stop solution to organization for managing and optimizing there entire IT assets including workstations, servers, storage, networking, middleware, database, Security, Cloud and enterprise applications.
Automated Infrastructure Management
Exelligent technologies Automated Infrastructure Management (AIM) is a construct for our NOC and SOC Automation solutions. This helps to mitigate the challenges faced while managing the NOC and SOC in traditional way. In an Automated NOC or SOC environment, our Virtual Engineers replace the Service desk, Level 1 and some part of Level 2 teams to help drive down your costs, increase customer satisfaction and decrease turn-around times.